- 98 Bondi Road Bondi Junction NSW 2022
This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers and respond to a range of basic customer service enquiries, including routine customer problems.
This unit applies to frontline service personnel who operate under close supervision and with guidance from others. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.
This unit applies to individuals working in a range of tourism, travel, hospitality and events contexts.
Learners will gain several benefits from completing this course:
Upon successful completion, learners will be able to:
On completion of this skillset, learners can apply for roles such as:
Unit of Competency
SITXCCS011 Interact with customers
This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers and respond to a range of basic customer service enquiries, including routine customer problems.
| Unit Code | Unit Name |
| SITXCCS011 | Interact with customers |
Learners must have the necessary language, literacy and numeracy skills to interpret and apply relevant information to commence learning in this program. Learners will be required to undergo a pre-enrolment assessment to determine their Language, Literacy and Numeracy (LLN) capability. This test aligns with the Australian Core Skills Framework (ACSF) which describes the outcomes of foundational skills relevant to the level of this program. The outcomes of this assessment will indicate whether a learner is suitable for the course or whether they require additional educational and support services, reasonable adjustment or referral to other training or services.
Nil
N/A
Knowledge acquired will be assessed through a combination of Knowledge Questions and Performance Tasks such as role plays, written tasks, observation by the assessor, and any other assessment method deemed appropriate by the College.
Upon successful completion, learners will receive a nationally accredited Statement of Attainment in the following unit:
SITXCCS011 Interact with customers
Not applicable.
Not applicable.
Academic assistance, LLN support, learning materials, digital support, counselling and referral services are available to support students’ wellbeing and learning.
For support, please email enrol@secc.edu.au
8 hours plus pre-reading time
Specific day and time will be emailed once enrolment is confirmed.
At the College at 98 Bondi Road, Bondi Junction 2022 or at a location suitable to the organisation requesting the unit.
This unit may be fully funded by the NSW Government subject to set criteria to assess the learner’s eligibility.
| Title | Fee |
| Interact with customers (SITXCCS011) | $110 |
All courses need a minimum number of learners to run. If your course does not have sufficient learners, it will be cancelled prior to the commencement, and you will be informed. For your convenience, information about class cancellations or changes are made initially via email and SMS. Please ensure these details are correct.
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(02) 9387 7400
98 Bondi Road Bondi Junction NSW 2022
If you have any questions related to the Interact with customers course, please contact us here