- 98 Bondi Road Bondi Junction NSW 2022
This bundled course equips learners with essential hospitality and foundational skills to prepare a workforce suitable for hotels, clubs, pubs, casinos, wineries, breweries, distilleries, and other hospitality venues. Learners will gain practical experience in responsible service of alcohol, responsible gambling, customer service, and develop workplace literacy, communication, and employability skills. On completion, learners receive a Statement of Attainment for all units.
This course is ideal for individuals seeking entry-level roles in the hospitality industry, including hotels, clubs, pubs, casinos, wineries, breweries, distilleries, and other hospitality venues. It is suitable for those aiming to gain practical skills in customer service, responsible service of alcohol and gambling, and develop foundation skills in literacy, communication, and employability.
Learners will gain several benefits from completing this course including an ability to:
Upon successful completion, learners will be able to:
Graduates can look for entry-level jobs including:
Units of Competency
FSKLRG007 – Use strategies to identify job opportunities
This unit develops learners’ ability to identify employment pathways and job opportunities in the hospitality industry. It supports students in planning and preparing for entry-level roles. No licensing or certification is required.
FSKWTG006 – Write simple workplace information
This unit equips students with the skills to create simple workplace documentation, including forms, emails, and other routine written communication, enhancing workplace literacy. No licensing or certification is required.
FSKOCM003 – Participate in familiar spoken interactions at work
This unit develops students’ confidence and competence in everyday workplace communication, including speaking with colleagues, supervisors, and customers in routine situations. No licensing or certification is required.
SITHFAB021 – Provide responsible service of alcohol (RSA)
This unit applies to all personnel involved in selling, serving, or supplying alcohol in venues such as hospitality outlets, packaged liquor stores, wineries, breweries, and distilleries, including tastings. It provides the skills and knowledge to deliver responsible alcohol service in line with state and territory liquor laws. Certification requirements vary by jurisdiction, and may include licensees and security staff; some states require a bridging course to meet local regulations.
SITHGAM022 – Provide responsible gambling services
This unit applies to all hospitality personnel involved in wagering (racing and sport) and gaming (machines, table games, Keno, and lotteries) in venues such as hotels, clubs, pubs, casinos, and TAB outlets, including licensees, gaming supervisors, managers, and frontline staff working under supervision. It provides the skills and knowledge to deliver responsible gambling services and support customers at risk of harm, ensuring staff operate within organisational procedures, regulatory requirements, and industry codes of conduct. Certification requirements vary across states and territories and may be referred to as Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
SITXCCS011 – Interact with customers
This unit equips students with fundamental customer service skills, including greeting and assisting customers, responding to routine enquiries, and handling simple service situations. It is designed for frontline hospitality personnel operating under supervision. No licensing or certification is required.
| Unit Code | Unit Name |
| FSKLRG007 | Use strategies to identify job opportunities |
| FSKWTG006 | Write simple workplace information |
| FSKOCM003 | Participate in familiar spoken interactions at work |
| SITHFAB021 | Provide responsible service of alcohol |
| SITHGAM022 | Provide responsible gambling services |
| SITXCCS011 | Interact with customers |
Learners must have the necessary language, literacy and numeracy skills to interpret and apply relevant information to commence learning in this program. Learners will be required to undergo a pre-enrolment assessment to determine their Language, Literacy and Numeracy (LLN) capability. This test aligns with the Australian Core Skills Framework (ACSF) which describes the outcomes of foundational skills relevant to the level of this program. The outcomes of this assessment will indicate whether a learner is suitable for the course or whether they require additional educational and support services, reasonable adjustment or referral to other training or services.
Nil
N/A
Knowledge acquired will be assessed through a combination of Knowledge Questions and Performance Tasks such as role plays, written tasks, observation by the assessor, and any other assessment method deemed appropriate by the College.
Upon successful completion, learners will receive a nationally accredited Statement of Attainment for the following units:
Not applicable.
Not applicable as this is a preparatory course.
Academic assistance, LLN support, learning materials, digital support, counselling and referral services are available to support students’ wellbeing and learning.
For support, please email enrol@secc.edu.au
TBC
8:30 am – 5:00 pm, Monday to Friday. Specific day and time will be emailed once enrolment is confirmed.
At the College at 98 Bondi Road, Bondi Junction 2022 or at a location suitable to the organisation requesting the bespoke course.
This skillset may be fully funded by the NSW Government subject to set criteria to assess the learner’s eligibility.
All courses need a minimum number of learners to run. If your course does not have sufficient learners, it will be cancelled prior to the commencement, and you will be informed. For your convenience, information about class cancellations or changes are made initially via email and SMS. Please ensure these details are correct.
Pre-enrolling in our courses is now easier than ever, thanks to our online pre-enrolment process. Simply click on the button below, and you’ll be taken to our online pre-enrolment form, where you can provide all the necessary information and complete your pre-enrolment in just a few easy steps. Our online pre-enrolment process is convenient, secure, and available 24/7, ensuring that you can pre-enrol at a time that suits you. Don’t let distance or time constraints hold you back from achieving your career goals. Pre-enrol online today and take the next step in your professional journey.
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(02) 9387 7400
98 Bondi Road Bondi Junction NSW 2022
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