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Responsible Service of Alcohol

SITHFAB021 - Provide responsible service of alcohol

Responsible Service of Alcohol

SITHFAB021 - Provide responsible service of alcohol

Duration
10 hours
Intake
On demand
Cost
$190
Delivery Mode
Accredited

Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This course therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

This course is suitable for:

  • all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises
  • those selling or serving alcohol may include food and beverage attendants packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives
  • security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

Learners will gain several benefits from completing this course:

  • gain the skills to responsibly sell and serve alcohol in line with Australian laws
  • learn to identify intoxication and confidently refuse service when required
  • build confidence to manage difficult situations and ensure customer safety
  • boost their employability across hospitality, events, and liquor retail roles.

Upon successful completion, learners will be able to:

  • identify legislation, licensing requirements, house policy and responsible service of alcohol principles
  • refuse sale or service of alcohol in a professional manner, state reasons for the refusal, and where appropriate point out signage
  • use appropriate communication and conflict resolution skills to handle difficult situations
  • promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.

Learners can pursue roles such as:

  • bartender
  • bar supervisor
  • waiter or waitress in licensed venues
  • cellar door staff
  • security personnel in licensed premises.

Units of Competency 

SITHFAB021 – Provide responsible service of alcohol

This unit describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.

Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service or supply of alcohol.

Certification requirements differ across states and territories. In some cases, all people involved in the sale, service including promotional service and supply of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.

This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.

Unit CodeUnit Name
SITHFAB021 Provide responsible service of alcohol

  • prospective learners must be 16 years of age or over. Note: learners under the age of 18 can hold a valid RSA and work in a licensed premises however they cannot perform duties that include the sale or supply of alcohol unless authorised by the Independent Liquor and Gaming Authority under exceptional circumstances
  • able to attend classes at the designated times
  • ability and willingness to participate in training activities, including discussions and role-plays related to alcohol service
  • able to complete learning and assessment tasks to a satisfactory level, with support where required.

Learners must have the necessary language, literacy and numeracy skills to interpret and apply relevant information to commence learning in this program. Learners will be required to undergo a pre-enrolment assessment to determine their Language, Literacy and Numeracy (LLN) capability. This test aligns with the Australian Core Skills Framework (ACSF) which describes the outcomes of foundational skills relevant to the level of this program. The outcomes of this assessment will indicate whether a learner is suitable for the course or whether they require additional educational and support services, reasonable adjustment or referral to other training or services.

Nil

N/A

Knowledge acquired will be assessed through a combination of Knowledge Questions and Performance Tasks such as role plays, written tasks, observation by the assessor, and any other assessment method deemed appropriate by the College.

Upon successful completion, learners will be issued a Statement of Attainment for SITHFAB021 – Provide Responsible Service of Alcohol and a Liquor & Gaming NSW interim certificate. Learners are required to apply for competency recognition with Services NSW, supplying identification documents to support their application.

Credit transfer and RPL are not applicable. Automatic Mutual Recognition (AMR) is available to holders of valid and current RSA certificates from participating states – only if students intend to work temporarily in NSW selling, serving or supplying alcohol in NSW.

For interstate RSA holders who are seeking to work in NSW, go to the Bridging course at: Responsible Service of Alcohol (RSA) – Liquor & Gaming NSW

Credit transfer and RPL are not applicable. Automatic Mutual Recognition (AMR) is available to holders of valid and current RSA certificates from participating states – only if students intend to work temporarily in NSW selling, serving or supplying alcohol in NSW.

For interstate RSA holders who are seeking to work in NSW, go to the Bridging course at: Responsible Service of Alcohol (RSA) – Liquor & Gaming NSW

Learning and Wellbeing Support

Academic assistance, LLN support, learning materials, digital support, counselling and referral services are available to support students’ wellbeing and learning.

For support, please email enrol@secc.edu.au

Students are required to provide themselves with:
  • Technology-related items, such as internet access, appropriate devices, and any other necessary resources if the course is delivered online.
  • Notification of course withdrawal by emailing enrol@secc.edu.au
  • A Unique Student Identifier(USI) via https://www.usi.gov.au/.
Duration

10 hours

Class Timetable

Specific day and time will be emailed once enrolment is confirmed.

At the College at 98 Bondi Road, Bondi Junction 2022 or at a location suitable to the organisation requesting the course.

This course may be fully funded by the NSW Government subject to set criteria to assess the learner’s eligibility.

TitleFee
Provide responsible service of alcohol (SITHFAB021) $190

  • Fee for service
  •  Government-funded places: learners may need to meet additional eligibility requirements.

All courses need a minimum number of learners to run. If your course does not have sufficient learners, it will be cancelled prior to the commencement, and you will be informed. For your convenience, information about class cancellations or changes are made initially via email and SMS. Please ensure these details are correct.

 

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Call Us

Head Office

(02) 9387 7400

Location

98 Bondi Road Bondi Junction NSW 2022

If you have any questions related to the Responsible Service of Alcohol course, please contact us here