- 98 Bondi Road Bondi Junction NSW 2022
This course is designed for individuals working or intending to work in licensed hospitality and gaming venues. It equips learners with the knowledge and practical skills required to comply with responsible gambling legislation and support customers at risk of gambling-related harm. You will also learn how to operate safely and professionally within gaming environments, whilst working under established organisational policies.
This course is suitable for anyone interested in learning how to provide responsible gambling services, including those working or planning to work in licensed venues such as casinos, clubs, pubs, hotels, or TAB outlets. You would operate with a limited level of authority, under supervision and guidance from other staff.
Learners will gain several benefits from completing this course:
Upon successful completion, learners will be able to:
Learners can apply for roles such as
Units of Competency
SITHGAM022 – Provide responsible gambling services
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
| Unit Code | Unit Name |
| SITHGAM022 | Provide responsible gambling services |
Learners must have the necessary language, literacy and numeracy skills to interpret and apply relevant information to commence learning in this program. Learners will be required to undergo a pre-enrolment assessment to determine their Language, Literacy and Numeracy (LLN) capability. This test aligns with the Australian Core Skills Framework (ACSF) which describes the outcomes of foundational skills relevant to the level of this program. The outcomes of this assessment will indicate whether a learner is suitable for the course or whether they require additional educational and support services, reasonable adjustment or referral to other training or services.
Nil
N/A
Knowledge acquired will be assessed through a combination of Knowledge Questions and Performance Tasks such as role plays, written tasks, observation by the assessor, and any other assessment method deemed appropriate by the College.
Upon successful completion, learners will be issued a Statement of Attainment for SITHGAM022 – Provide responsible gambling services and a Liquor & Gaming NSW interim certificate. Learners are required to apply for competency recognition with Services NSW, supplying identification documents to support their application.
Credit Transfer and recognition of prior learning are not applicable.
Credit Transfer and recognition of prior learning are not applicable.
Academic assistance, LLN support, learning materials, digital support, counselling and referral services are available to support students’ wellbeing and learning.
For support, please email enrol@secc.edu.au
7 hours
Specific day and time will be emailed once enrolment is confirmed.
At the College at 98 Bondi Road, Bondi Junction 2022 or at a location suitable to the organisation requesting this course.
This course may be fully funded by the NSW Government subject to set criteria to assess the learner’s eligibility.
| Title | Fee |
| Provide responsible gambling services (SITHGAM022) | 190 |
All courses need a minimum number of learners to run. If your course does not have sufficient learners, it will be cancelled prior to the commencement, and you will be informed. For your convenience, information about class cancellations or changes are made initially via email and SMS. Please ensure these details are correct.
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(02) 9387 7400
98 Bondi Road Bondi Junction NSW 2022
If you have any questions related to the Responsible Conduct of Gambling course, please contact us here