- 98 Bondi Road Bondi Junction NSW 2022
This course seeks to enhance the communication skills and opportunity for employment and career progression for individuals in a supportive and friendly environment. The aims of the course are to provide a solid sense of purpose and belonging as well as identifying opportunities for productive work. Learn communication strategies to enhance your employability and expand your professional and career opportunities: Goal Setting, Confidence Building, Resume Writing, Interview Skills and Role Plays, Networking Skills, Volunteering.
Units Summaries:
FSKLRG010 – Use routine strategies for career planning This unit develops students’ confidence to select appropriate careers and work options and develop a career plan and work independently. No licensing or certification is required.
FSKWTG009 – Write routine workplace texts This unit develops students’ skills to write formal and non-formal routine workplace texts including letters, emails, instructions, quotation for proposed work actual texts, incident or accident reports, application letter, forms, or formatted job reports. No licensing or certification is required.
FSKOCM007 – Interact with others effectively at work This unit develops students’ skills and knowledge required to interact effectively with other in the workplace, including external clients and internal staff. Interactions include giving or responding to spoken instructions, responding to customer queries and complaints, explaining a workplace procedure, or taking telephone calls from the general public or internal staff. No licensing or certification is required.
Learners will gain several benefits from completing these units, including but not limited to:
| Element | Performance criteria |
|---|---|
| Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
| 1. Investigate career options | 1.1 Research and identify career options and goals
1.2 Select a preferred career option 1.3 Investigate skill and training requirements for selected option 1.4 Match skill requirements of selected option against own skills and knowledge, and identify relevant skill gap |
| 2. Develop an individual career plan | 2.1 Identify routine learning strategies to develop required skills for chosen option
2.2 Develop a career plan to implement strategies 2.3 Identify potential barriers to learning and employment, and incorporate strategies to address these in career plan |
| 3. Review plan | 3.1 Seek feedback on career plan
3.2 Review plan in accordance with career goals 3.3 Revise plan as required |
| Element | Performance criteria |
|---|---|
| Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
| 1. Prepare to write routine workplace text | 1.1 Identify type and structure of routine workplace text
1.2 Identify audience and purpose of text and determine appropriate register of writing 1.3 Locate and select information required to complete text 1.4 Plan structure of the text and steps required to complete |
| 2. Draft text | 2.1 Select text structure, features and layout consistent with text type
2.2 Use drafting strategies to write routine workplace text 2.3 Use appropriate vocabulary, grammatical structures and conventions to write text 2.4 Logically sequence and interrelate information and ideas in draft text 2.5 Format text with appropriate layout and presentation to meet workplace purpose |
| 3. Review and finalise text | 3.1 Review and revise draft text for completeness, accuracy and intended purpose
3.2 Check writing is appropriate to workplace audience 3.3 Proof read draft text for spelling, punctuation and grammar 3.4 Finalise text for use |
| Element | Performance criteria |
|---|---|
| Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
| 1. Prepare to interact with others at work | 1.1 Identify type of interaction and audience
1.2 Interpret purpose of interaction and the information required for exchange 1.3 Establish appropriate style, tone and register of communication to meet audience needs 1.4 Identify oral communication strategies required for spoken interaction |
| 2. Participate in interactions with others | 2.1 Use oral communication strategies to communicate effectively
2.2 Interact using conventional grammar, every day and some specific vocabulary, and routine pronunciation appropriate to the workplace 2.3 Recognise and use appropriate non-verbal communication strategies |
| 3. Review performance | 3.1 Confirm if intended meaning and information has been communicated
3.2 Seek feedback and evaluate effectiveness of own performance 3.3 Identify strategies for improvement |
The program provides learners with foundation skills for entering the workforce, pursuing a career pathway, or developing further foundation skills. The program prepares learners for the challenges of today’s employment market by developing their critical thinking and problem-solving skills.
| Unit Code | Unit Name |
| FSKLRG010 | Use Routine Strategies for Career Planning |
| FSKWTG009 | Write Routine Workplace Texts |
| FSKOCM007 | Interact Effectively with Others at Work |
Students must have the necessary language, literacy and numeracy skills to interpret and apply relevant information to commence learning in this program. Students may be required to undergo a pre-enrolment assessment to determine their Language, Literacy and Numeracy (LLN) capability. This test aligns with the Australian Core Skills Framework (ACSF) which describes the outcomes of foundation skills relevant to the level of this program. The outcomes of this test will indicate whether a student is suitable for the course or whether they require additional educational and support services, reasonable adjustment or referral to other training or services
Nil
N/A
Performance evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
Knowledge evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
Assessment conditions
Competency is to be assessed in the workplace, a workplace simulated environment or a vocational training context.
Skills must be demonstrated using routine texts or tasks that reflect those typically found in a workplace.
The following resources are to be made available:
Performance evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
Knowledge evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
Assessment conditions
Competency is to be assessed in the workplace, a workplace simulated environment or a vocational training context.
Skills must be demonstrated using routine formal texts and tasks that reflect those typically found in a workplace.
The following resources are to be made available:
Performance evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
Participation must include speaking and listening.
Knowledge evidence
During the above spoken exchange the candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
Assessment conditions
Competency is to be assessed in the workplace, a workplace simulated environment or a vocational training context. Spoken exchanges must be undertaken with real individuals.
Skills must be demonstrated using routine oral exchanges that reflect those typically undertaken in a workplace.
The following resources are to be made available:
Assessors must:
Upon successful completion, students will receive a nationally accredited Statement of Attainment in the following units:
– FSKLRG010 Use routine strategies for career planning
– FSKWTG009 Write routine workplace texts
– FSKOCM007 Interact effectively with others at work
Credit transfer is recognition that you’ve previously completed a unit of your course through VET or higher education. To receive a credit transfer for a unit you must provide formal evidence that you’ve previously completed the unit or a unit which matches in content and outcome. Formal evidence can be a qualification certificate or transcript, statement of attainment or your USI transcript. When credit is recognised, you don’t need to repeat training or assessment for that unit. Apply for your Credit Transfer at enrol@secc.edu.au, and we will assess your eligibility.
Recognition of prior learning (RPL) is an assessment of skills and knowledge you’ve acquired through previous training, work or life experience which are relevant to your course. RPL allows your provider to assess your existing competency against the requirements of the course. You can be granted part or all of a unit of competency by RPL. Apply for your RPL at enrol@secc.edu.au, and we will assess your eligibility.
Academic assistance, LLN support, learning materials, digital support, counselling and referral services are available to support students’ wellbeing and learning.
For support, please email enrol@secc.edu.au
45 hours
8:30 am – 5:00 pm, Monday to Friday. Specific day and time will be emailed once enrolment is confirmed.
All courses need a minimum number of students to run. If your course does not have enough students, it will be cancelled prior to the commencement, and you will be informed. For your convenience information about class cancellations or changes are made initially via email and SMS, please ensure these details are correct.
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(02) 9387 7400
98 Bondi Road Bondi Junction NSW 2022
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